Creative Operations Lead

Reface is an AI-powered creative platform with 50+ people across 4 products and AI agents already in production. They're looking for a Creative Operations Lead to be a strategic operations partner — scaling the creative team through AI and systematized processes rather than headcount. WHAT YOU'LL DO • Design and implement systems for the creative workflow, identifying repetitive tasks for automation • Drive AI tool adoption across the team through daily integration, not one-off experiments • Monitor team metrics, sync efficiency, and designer/producer output speed • Create accessible documentation and playbooks that teams actually reference • Generate automated weekly performance reports on team and product metrics • Manage operational functions including asset management, tool audits, budgeting, and compensation systems WHO YOU ARE • AI-first mindset with proven process design experience • Proactive, entrepreneurial approach with strong ownership mentality • Hands-on operational experience in complex, unstructured environments • Proven ability implementing documentation that remains actively used • Comfort delivering critical feedback about workflow inefficiencies • Practical experience with AI agents and modern development tools WHAT REFACE OFFERS • Fully remote and flexible — work from anywhere • Discretionary budget for tools and resources • Professional development budget • Comprehensive health insurance and paid leave • Unlimited vacation • Rapid decision-making culture